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Microsites

CareLaunch Microsites are implemented as instances within organizations, providing customizable, branded experiences with specific feature sets and configurations.

Overview​

Microsites enable organizations to:

  • Create branded instances with custom URLs
  • Configure specific feature sets
  • Manage instance-specific content
  • Control user access and permissions
  • Customize messaging and documentation

Features​

Branding and Customization​

CareLaunch provides comprehensive branding options:

  1. Visual Identity

    • Custom logo upload
    • Icon customization
    • Instance-specific name
    • Patient-facing instance name (separate from internal name)
    • Brand color (with automatic detection from your uploaded logo)
    • Custom background image
    • Branded URL (a managed subdomain under launch.care, or your own custom domain)

  2. Content Customization

    • Headline configuration
    • Subtitle settings
    • Custom outgoing email
    • Branded messaging

Patient-Facing Instance Name​

The patient-facing instance name feature allows you to set a custom name that appears to patients, separate from your internal instance name. This provides greater branding flexibility and improves white-labeling capabilities.

Key Benefits:​

  • Branding Consistency: Display a tailored name to patients that matches your brand
  • White-labeling: Use different names for internal vs. patient-facing interfaces
  • Fallback Support: Automatically falls back to the internal name if no patient-facing name is set
  • Multi-context Display: Used across patient portal, registration forms, login pages, and other patient-facing interfaces

Configuration:​

  1. Navigate to Instances > [Your Instance] > Branding
  2. Locate the "Patient-Facing Name" field
  3. Enter your desired patient-facing name
  4. Save the configuration

The patient-facing name will be used in:

  • Patient portal titles and headers
  • Registration form branding
  • Login page branding
  • Document titles and footers
  • Portal navigation elements

Content Management​

Manage instance-specific content effectively:

  1. Document Management

    • File system integration
    • Terms of Service setup
    • Privacy Policy handling
    • Custom form support

  2. Resource Organization

    • Documentation library
    • File categorization
    • Content versioning
    • Access controls

Configuration​

Instance settings are organized into tabs under Instances > [Your Instance]:

Branding​

  • Internal instance name (set at creation) and optional patient-facing name
  • Logo and icon uploads
  • Brand color, with an option to auto-detect the color from your logo
  • Custom background image
  • Headline, subtitle, "Learn More" URL, and call-to-action headline

SEO​

  • Toggle search-engine indexing for the instance landing page
  • Page title, meta description, and canonical URL

Patient Portal​

  • Portal welcome message
  • Embeddable links and embed codes (including a dedicated registration embed) and the list of allowed embed domains

Settings​

  • Base URL: the instance's subdomain or custom domain. Changing this after first save is restricted and requires Support to update DNS, provision a TLS certificate, and enable the domain for authentication.
  • Contact Info: how patients can reach your team for help

Countries​

  • Country-specific overrides for the instance

Registration​

  • The patient registration workflow for the instance. Instances inherit the organization-wide registration template and can enable Override Organization Settings to customize the flow (steps, forms, scheduling, and payment behavior). See Instance Configuration for the full workflow builder.

Custom Fields​

  • Instance-specific custom fields used across registration and patient records