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Welcome

The Launch Platform for Modern Care Businesses​

Welcome to CareLaunch. CareLaunch helps healthcare teams create services, onboard patients, schedule care, collect payments, automate workflows, and track operations — all on one platform, from solo self-pay practices to enterprise care programs. Whether your care is virtual, in-person, or both, you get a launch-ready foundation and can go live in days.

Launching a care business shouldn't require becoming your own systems integrator. Instead of stitching together separate tools for intake, scheduling, payments, forms, messaging, and telehealth, CareLaunch brings the entire operating loop of a care business into one place — define the service, onboard the patient, schedule care, collect payment, coordinate workflows, and measure performance — built on the HL7 FHIR healthcare data standard with HIPAA-ready infrastructure from day one.

One Platform, Two Clear Launch Paths​

CareLaunch supports the same operating foundation whether you're a solo clinician launching self-pay or an enterprise team standing up a new care program — so you're never locked into a single care model as you grow.

For Solo Practitioners — Launch Your Self-Pay Practice​

Create services, publish online booking, collect payment upfront, sell memberships and packages, and track revenue — without payer contracts or front-office staff.

  • Self-pay services: Sell visits, memberships, and packages with payment collected upfront
  • Revenue visibility: Track bookings and revenue without a billing team
  • Online from day one: A professional practice presence patients can find and book

For Enterprise Teams — Launch and Scale Care Programs​

Configure service lines, intake, scheduling, payments, automations, integrations, and reporting across teams, workflows, locations, and patient populations.

  • Configurable foundations: Service lines, workflows, and roles that match your program
  • Workflow automation & reporting: Operational reporting and automation across teams
  • Integrations: Connect the systems your program already relies on

The Operating Loop Behind Every Care Business​

CareLaunch brings the loop that powers any care business into one platform, so teams can launch faster and scale with less administrative drag.

Your Practice, Online From Day One​

Get a professional practice presence the moment you launch. Your services, booking, intake, payments, and patient experience live together in one place you can share — in your bio, on a business card, or in a referral — and you can connect a custom domain later as you grow.

  • A shareable address you own from launch
  • Custom branding: Your logo, colors, and messaging throughout the patient experience
  • Patient portal: A dedicated space where patients manage appointments, messages, and health information

Registration & Patient Intake​

Streamline how patients join your practice with customizable registration workflows that flow directly into care — for any visit type.

  • Custom forms: Build intake forms, consent documents, and questionnaires without coding
  • Document collection: Securely collect IDs and medical records
  • Automated onboarding: Guide patients through your intake process step by step

Scheduling — Virtual & In-Person​

Manage your calendar and deliver care however your patients need it, from one integrated platform.

  • Online booking: Let patients self-schedule based on your availability
  • Provider calendars: Manage multiple providers with individual schedules and specialties
  • Virtual & in-person visits: HIPAA-compliant telehealth built in, alongside in-person appointments

Messaging & Patient Communication​

Stay connected with patients through secure, compliant communication channels.

  • Secure messaging: HIPAA-compliant messaging that keeps conversations organized
  • Automated reminders: Reduce no-shows with appointment reminders by email, SMS, and in-app notification. See Appointment Reminders.
  • Bulk communications: Email and SMS campaigns for patient groups. Campaigns are not included on the Solo plan. See Campaigns.

Payments & Billing​

Accept payments and manage your revenue cycle without third-party billing software. You can easily link your Stripe account directly from the Integrations Hub to start collecting payments immediately.

  • Payment collection: Accept credit cards, HSA/FSA, and other payment methods via Stripe
  • Memberships & packages: Sell recurring memberships and pre-paid packages
  • Automated invoicing & refunds: Generate invoices and process refunds directly from the platform

Workflow Automation​

Eliminate repetitive tasks with automation that works while you focus on patients.

  • Trigger-based actions: Automatically create tasks, send messages, or update records based on events
  • Care protocols: Build standardized workflows for common care scenarios
  • Team notifications: Keep your team informed with automated alerts and assignments

Why Care Teams Choose CareLaunch​

  • Launch faster: Go from idea to seeing patients in days, not months
  • Scale without switching: One foundation from solo self-pay launch to enterprise care programs
  • Reduce costs: Replace multiple subscriptions with one unified platform
  • Stay compliant: HIPAA-ready infrastructure, with a Business Associate Agreement included on every plan
  • Own your brand: Build patient loyalty with a consistent, professional experience
  • Make data-driven decisions: Reports are available except on Solo. See Reporting.

Enterprise-Grade Security & Compliance​

  • Data protection: Patient data is encrypted at rest and in transit. Practices are hosted in the United States.
  • Compliance & shared responsibility: CareLaunch is built for HIPAA, and a Business Associate Agreement (BAA) is included with all plans. Your practice remains responsible for staff training, internal policies, risk assessments, and patient-rights workflows. For how the hosting provider is audited, see Security Overview.
  • Access control: Role-based access control, two-factor authentication, and detailed audit logs keep your patient data secure and compliant.
  • Backup & recovery: Automated backups and disaster recovery ensure your data is always safe and available when you need it.

Integration Capabilities​

Connections depend on your plan. Some of them are turned on with the CareLaunch team.

  • Epic: CareLaunch connects to Epic. Setup is done with the CareLaunch team, and it is not limited to a particular plan. There is no Cerner, Athena, or HL7v2 connection.
  • Payments: Connect Stripe from Integrations to collect payments.
  • Financial export: Except on Solo, export payment activity as CSV from Reports > Financial Reconciliation.

Get Started​

Ready to launch your care business? CareLaunch gives you a launch-ready foundation to go from idea to seeing patients quickly and confidently — whether you're starting a solo self-pay practice, standing up an enterprise care program, or anywhere in between.

Explore our documentation to learn how to set up your practice, configure your workflows, and start delivering exceptional patient care.

Support & Resources​

Need help during setup? Our team is here for you. If you have questions, run into issues, or need guidance on best practices, reach out to support@carelaunch.health and we'll help you get unblocked.

Key Documentation​