Subscription Plans
CareLaunch offers three plans. Every plan runs on the same HIPAA-compliant platform and includes a Business Associate Agreement (BAA).
| Plan | Best for | How to get it |
|---|---|---|
| Solo | A single provider running their own practice, with no other staff accounts | Sign up online |
| Practice (coming soon) | Group practices with up to 15 providers | Contact us |
| Enterprise | Larger organizations, health systems, and programs with custom needs | Contact us |
Solo signup is self-serve, but our team can pause it or limit it to invited practices. If the signup page says Self-serve signup isn't open right now, email sales@carelaunch.health and we'll set you up. If it asks for an invitation code, email support@carelaunch.health to request one. Create Your Account walks through each signup step.
Our team may refer to the Practice plan as Professional. It's the same plan.
For current prices, see the CareLaunch pricing page.
Plan limits
Plans are billed by provider. Each plan has a maximum number of providers and patients.
| Plan | Providers | Patients |
|---|---|---|
| Solo | 1 | Up to 500 |
| Practice | Up to 15 | Up to 2,500 |
| Enterprise | Unlimited | Unlimited |
How the limits are counted:
- Providers are the clinicians who see patients in your practice. On the Solo plan, the provider is you: the person who signs up.
- Patients are the patient records in your practice.
On the Solo plan, you can't add other user accounts. If you are getting close to a limit, contact us at sales@carelaunch.health to move to a larger plan.
What each plan includes
A check mark means the feature is turned on by default for that plan.
| Feature | Solo | Practice | Enterprise |
|---|---|---|---|
| Telehealth video visits | ✓ | ✓ | ✓ |
| Scheduling | ✓ | ✓ | ✓ |
| Intake forms | ✓ | ✓ | ✓ |
| Tasks | ✓ | ✓ | ✓ |
| Task board | ✓ | ✓ | ✓ |
| Patient messaging and secure messaging | ✓ | ✓ | ✓ |
| Email templates | ✓ | ✓ | ✓ |
| Billing and patient payments | ✓ | ✓ | ✓ |
| Automations (reminders, notifications, and triggers) | ✓ | ✓ | ✓ |
| Workflows | ✓ | ✓ | ✓ |
| Provider list and provider availability | ✓ | ✓ | |
| Team inbox | ✓ | ✓ | |
| Reports | ✓ | ✓ | |
| Multiple locations | ✓ | ✓ | |
| Custom roles | ✓ | ✓ | |
| Campaigns | ✓ | ✓ | |
| Multiple instances | ✓ | ||
| Single sign-on (SSO) | ✓ |
If video visits don't appear, turn on video calling in your scheduling settings. Our team can turn individual features on or off for your organization, for example as part of an Enterprise agreement. When that happens, your organization's setting takes the place of the plan default shown above.
Changing plans
To move to a different plan, contact us at sales@carelaunch.health. We'll confirm what changes for your practice before your plan is updated.