Create Your Account

This page walks through everything that happens between opening the signup page and signing in to your practice for the first time. Self-serve signup is for solo practices. If you are setting up a group practice or organization, contact sales@carelaunch.health for assisted setup.

The whole process takes about ten minutes of your time, plus a short wait while your practice is set up.

Before you start

Have these ready:

• Your name, business email, and phone number
• The name of your practice (this appears in your patient portal and emails)
• A payment card

You do not need to choose a web address, upload a logo, or add providers yet. You will do that after you sign in.

Step 1: Tell us about you

1. Go to launch.care/signup.
2. Under I'm setting up for, leave Solo practice selected. Group / organization signup is coming soon; in the meantime, contact sales for assisted setup.
3. Enter your first name, last name, business email, practice name, and phone.
4. Review the Terms of Service, Business Associate Agreement, and Privacy Policy linked below the form. Clicking Next means you agree to them.
5. Click Next.

Your business email becomes your username, and it is where your activation email will be sent, so make sure it is an inbox you can open.

If the page says Self-serve signup isn't open right now, signup is temporarily closed. Email sales@carelaunch.health and the team will set you up. If the page asks for an invitation code, signup is in invite-only mode; email support@carelaunch.health to request one.

Step 2: Pick a plan

The second step shows the plans available for self-serve signup, with the monthly price for each. If annual pricing is available, a Monthly / Annual toggle appears above the plans with the annual savings shown.

1. Choose the plan that fits your practice. You can review or change your plan later from Settings > Billing & Plan, so pick what you need today.
2. Click Submit.

For the current plan names and what each includes, see Subscription Plans and the pricing page. Tasks are included on Solo. Plans with custom integrations or enhanced support are arranged through sales@carelaunch.health.

Step 3: Checkout

Clicking Submit opens a secure checkout window from Paddle, our payment provider. Your email is already filled in.

1. Enter your payment details and complete the purchase.
2. The checkout window closes and you return to CareLaunch.

If you close the checkout window before paying, the page shows Payment was not completed. Click Submit again to reopen checkout. Nothing is charged until you complete the purchase.

Your receipt and any future invoices come from Paddle, not from CareLaunch.

Step 4: Your practice is set up

After payment, the page shows Confirming your payment for a few seconds while CareLaunch verifies the purchase and begins setting up your practice. You then see:

Payment received — your practice is being set up.

Setup creates your secure patient portal, scheduling, and HIPAA-compliant messaging. It usually finishes within a few minutes. You can safely close the page at this point; the next step happens by email.

If the page instead shows We couldn't finish your setup, your payment was received but something went wrong on our side. Contact support@carelaunch.health and the team will finish setup for you. Do not sign up a second time.

Step 5: Activate your account

When setup is complete, you receive an email with the subject Activate Your CareLaunch Account from noreply@launch.care. It lists your username (your business email) and contains an activation link.

1. Open the email and click the activation link.
2. On the Activate your account page, enter a password and confirm it. Passwords must be 12 to 128 characters and include upper and lower case letters, a number, and a symbol.
3. Click Activate account.

After a moment you see Account activated and are taken to the sign-in page.

Activation links expire after 24 hours. If yours has expired, open the link anyway: the page offers a Resend activation email button. Enter your business email and a fresh link is sent.

If the email has not arrived within a few minutes, check your spam folder, then contact support@carelaunch.health.

Step 6: Sign in for the first time

1. On the sign-in page, enter your business email and the password you just set.
2. Complete any additional security step you are prompted for.

You land on your practice Home page at launch.care. For a new solo practice, the top of Home shows the Launch your practice checklist, which tracks the remaining setup steps:

• Practice profile — name, contact details, logo, and brand color
• Web address — claim the address patients use to reach your portal
• Registration workflow — the forms and steps new patients complete
• Appointment booking — your availability and appointment types
• Payments — connect payment processing

Finishing the checklist unlocks your patient registration link. You can work through the steps from the checklist, or open the guided onboarding wizard, which can also import practice details from your existing website.

From here, continue with Getting Started for a walkthrough of each setup area.

Common questions

Can I use a different email than the one I signed up with? Your signup email is your username. To change it after signup, contact support.

Where is my patient portal? Your patients use a separate address from the admin dashboard. It starts on a shared portal address, and the Web address step of the Launch your practice checklist lets you claim your own.

I was charged but never received the activation email. Check spam first. If it is not there after a few minutes, contact support@carelaunch.health with the email address you signed up with. Do not sign up again, as that would create a second practice.

Can I change my plan later? Yes. After you sign in, open Settings > Billing & Plan to see the current plan and billing history, and to change, cancel, or resume. To move to the Practice or Enterprise plan, email sales@carelaunch.health. Plans are billed by provider; see Billing & Plan for the limits.