Billing & Plan
Settings > Billing & Plan is where a Platform Admin or Organization Admin reviews the subscription. The page is hidden on Enterprise and custom plans. Those plans are changed with the CareLaunch team at [email protected].
Current plan
When a subscription is active, the page shows the plan name, status, price, and the next billing date. A trial shows when it ends. A payment problem is called out so the payment method can be updated.
Change, cancel, or resume
- Change plan. The page lists the plans available for self-serve billing. Pick one and choose whether the switch applies at the next billing cycle or immediately, with a prorated charge or credit. To move to the Practice or Enterprise plan, contact [email protected].
- Cancel. Cancel at the end of the billing period, or immediately. A reason is optional.
- Resume. A canceled or paused subscription can be resumed from the same page.
Receipts for self-serve signup come from Paddle. The Billing History list on this page shows the subscription events CareLaunch recorded, such as created, activated, plan changed, paused, canceled, or payment failed.
Plan limits
Plans are billed by provider. Each plan includes a set number of providers and patients:
| Plan | Providers | Patients |
|---|---|---|
| Solo | 1 | Up to 500 |
| Practice | Up to 15 | Up to 2,500 |
| Enterprise | Unlimited | Unlimited |
See Subscription Plans for what each plan includes.
What you see in the product:
- On Providers, New is turned off when the practice reaches its provider limit, and the page tells you to upgrade.
- Solo practices can't add other user accounts. On Settings > Users, New stays off, and the page says to upgrade to a group plan.
If you are getting close to a limit, contact [email protected] to move to a larger plan.