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System Requirements & Compatibility

Admin Portal Requirements​

The admin portal is accessible through any modern web browser, including:

  • Google Chrome (last 2 major versions)
  • Mozilla Firefox (last 2 major versions)
  • Microsoft Edge (last 2 major versions)
  • Safari (last 2 major versions)

Patient Interface Requirements​

The patient interface is designed to work on both mobile and desktop platforms:

Desktop Browsers​

  • Google Chrome (last 2 major versions)
  • Mozilla Firefox (last 2 major versions)
  • Microsoft Edge (last 2 major versions)
  • Safari (last 2 major versions)

Mobile Browsers​

  • iOS Safari (last 2 major versions)
  • Android Chrome (last 2 major versions)
  • Samsung Internet (last 2 major versions)

Use a current desktop or phone browser. CareLaunch does not publish a minimum screen size.

Additional Requirements​

  • JavaScript must be enabled
  • Cookies must be enabled for authentication
  • A connection that stays up for the page you are using
  • PDF viewer for document access

Virtual Visits​

Virtual visits run in the browser with the Amazon Chime SDK (WebRTC). There is no app to install.

  • Allow the camera and microphone when the browser asks. Video and audio need that permission.
  • Before the visit, patients can run device testing for the camera, microphone, speakers, and connection. The test rates latency under 300 ms as good for video.
  • Use a current Chrome, Firefox, Safari, or Edge. Internet Explorer is not supported.

See Virtual Visits and Device Testing.

  • A connection steady enough for the pages you use, and for video if you join virtual visits
  • An up-to-date browser
  • Display scaling set to 100% on desktop if text or layout looks cramped