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Reminders

CareLaunch provides a comprehensive reminder system to help care teams stay on top of patient follow-ups, appointment notifications, and task deadlines.

Overview​

The Reminders feature allows you to:

  • Create custom reminders for patients and appointments
  • Track overdue items with priority indicators
  • Filter reminders by type, priority, and assignment
  • Automate appointment reminders before scheduled visits

Reminders List

Reminder Dashboard​

The Reminders page displays key metrics at the top:

MetricDescription
TotalTotal number of active reminders
OverdueReminders past their due date
High PriorityUrgent reminders requiring immediate attention

Reminder Types​

Appointment Reminders​

Automatic reminders sent to patients before their scheduled appointments. By default:

  • Email reminder — 24 hours before (enabled by default)
  • SMS reminder — 2 hours before (enabled by default)
  • In-app reminder — available but off by default

You can adjust the timing for each channel. Available options are 15 minutes, 30 minutes, 1 hour, 2 hours, 4 hours, 24 hours, 48 hours, or 1 week before the appointment.

These are configured in Settings > Scheduling > Reminders.

Manual Reminders​

Staff-created reminders for specific follow-ups:

  • Patient callbacks
  • Document requests
  • Lab result reviews
  • Care plan updates

Creating a Reminder​

  1. Click + NEW REMINDER in the top right
  2. Select the reminder type
  3. Choose the associated patient (if applicable)
  4. Set the due date and time
  5. Add a description
  6. Set the priority (STAT, ASAP, Urgent, or Routine)
  7. Click Save

Filtering Reminders​

Use the filter options to find specific reminders:

  • Search: Find reminders by description or patient name
  • Show only my reminders: A checkbox (on by default) that limits the list to reminders assigned to you
  • Filter: A dropdown to narrow the list — options include All Reminders, Overdue, High Priority, Patient Care, Lab Results, Medications, Documentation, Appointments, and Administrative

Priority Levels​

Reminders use standard clinical priorities:

PriorityIndicatorUse Case
STATRedImmediate action required
UrgentRedUrgent patient needs
ASAPAmberAddress as soon as possible (default)
RoutineBlueStandard follow-ups

Reminder Status​

  • Pending: Reminder is active and not yet addressed
  • Completed: Reminder has been addressed
  • Cancelled: Reminder was dismissed

Best Practices​

For Organizations​

  • Set up automatic appointment reminders to reduce no-shows
  • Use high priority sparingly for truly urgent items
  • Review overdue reminders daily

For Staff​

  • Check your reminders at the start of each day
  • Mark reminders complete as you address them
  • Add context in reminder descriptions for colleagues

Integration with Other Features​

Reminders integrate with:

  • Appointments: Automatic pre-appointment notifications
  • Tasks: Reminders can be linked to task completion
  • Patients: Patient-specific reminders appear in patient profiles
  • Notifications: email, SMS, and in-app delivery options

Troubleshooting​

Reminders Not Sending​

  1. Check reminder settings in Settings > Scheduling > Reminders
  2. Verify patient contact information is correct
  3. Review notification delivery logs

Missing Reminders​

  1. Check filter settings (ensure "Show only my reminders" is unchecked)
  2. Verify the date range includes the reminder's due date
  3. Refresh the page

Last updated: March 2026