Legacy Campaigns
End of support
Legacy campaigns run on Amazon Pinpoint and are scheduled for end-of-support on October 30, 2026. Practice organizations should plan to move to the Enterprise plan and rebuild their outreach in Campaigns v2 before that date.
Who has legacy campaigns
| Plan | Campaigns available |
|---|---|
| Practice | Legacy campaigns only |
| Enterprise | Legacy campaigns plus Campaigns v2 |
| Solo / Team | None |
On Practice plans, the Outreach menu shows the legacy pages:
| Menu item | What it's for | Who can access |
|---|---|---|
| Campaigns (legacy label) | Create, edit, and monitor legacy campaigns | Platform admin |
| Segments (Legacy) | Build audiences for legacy campaigns | Platform admin and org admin |
| Mapping | Map custom attributes and metrics for legacy segments | Platform admin and org admin |
| Activity | View legacy campaign activity | Platform admin |
Building a legacy campaign
- Go to Outreach → Campaigns.
- Click New Campaign or open an existing campaign.
- Choose the campaign type, audience, and message content.
- For email steps, choose whether the message is Promotional or Transactional. Carriers and senders handle these differently.
- Save and activate the campaign.
Legacy campaigns use Pinpoint segments, which are built through Segments (Legacy) and Mapping. These are separate from the Campaigns v2 Segments page.
What happens after October 30, 2026
After Pinpoint end-of-support:
- Legacy campaigns will no longer send.
- Segments (Legacy) and Mapping will no longer be available.
- Practice organizations that need ongoing outreach should move to Enterprise and recreate their campaigns in the Campaigns v2 builder.
Contact your CareLaunch representative to plan the migration.