Channels

Campaigns can send through two channels:

Channel	Sent from	Setup
Email	Your organization's default sender. Until you set one, email comes from a generic CareLaunch address.	Verify a domain or email address under Outreach → Outreach Identities and set it as the default. See Adding an Email Identity.
SMS	CareLaunch's shared marketing number, unless the step chooses your organization's own number	To text from your own number, CareLaunch support registers a 10DLC or toll-free number for your organization. See SMS Messaging.

A campaign can mix channels. For example, it could send an email first, then follow up by SMS a few days later. Each step chooses its own channel.

Campaign steps can also send a Secure Message to the patient's portal inbox, or create a task for your team. These steps don't need any channel setup.