Integrations
Open Integrations in the admin navigation. Organization Admins and Platform Admins can open the page. Some tabs and cards are limited to Platform Admins or to Enterprise, as noted below.
Guides
- Calling Patients — connect Twilio Calling, then call a patient from their profile.
- Payment Integration — connect Stripe Connect.
- EHR System Integrations — the read-only FHIR API, and the custom Epic connection CareLaunch sets up.
- FTP Administration — CSV import for Platform Admins, on Enterprise when CareLaunch has set it up.
- FTP User Instructions — what to send to someone who uploads files.
Cards on the Integrations page
These appear on the page and do not have their own step-by-step guide beyond the pages above.
| Card | Who sees it | What it is |
|---|---|---|
| Stripe Connect (Recommended) | Organization Admins and Platform Admins when payments are enabled | Connect Stripe. On an empty page the card is labeled Recommended. |
| Twilio Calling | Organization Admins and Platform Admins on every plan | Connect Twilio. The button reads Connect Twilio. |
| Amwell — site name | Enterprise Organization Admins and Platform Admins, one card per site that has Amwell settings | Shows whether that site's Amwell connection is on, and the environment. |
| Single sign-on — site name | Enterprise, for a site with its own SSO connection | Shows the identity provider and whether SSO is on. |
| Single sign-on — organization default | Enterprise, when sites inherit the organization connection | One card for the shared connection, with how many sites use it. |
Epic does not have a self-serve card. CareLaunch provisions that connection. See EHR System Integrations.
Practitioner Google Calendar and Outlook connections are per practitioner and use that provider's sign-in. They are not cards on the Integrations page. Contact CareLaunch if a practitioner needs one connected.
Run tests and view logs
Platform Admins open a connected card, or use the ⋮ menu.
- Run tests is on connected integration cards and on the Amwell and single sign-on cards. Amwell tests check that site's settings and Amwell API. Single sign-on tests load the saved connection and check the identity provider.
- View logs is on connected integration cards such as Stripe, Twilio, and Epic. Amwell and single sign-on cards do not have a logs tab. They use Run tests.
The details page for a connected integration has Logs and Tests. Stripe and Epic have tests to run, and Stripe's include webhook status.
Other tabs
| Tab | Who sees it | What it is |
|---|---|---|
| Mappers | Organizations with the mappers feature, which Enterprise includes | A table of mapper name and description. Open a row to view Property to Map and Logic. |
| Incoming Events | Platform Admins | Events waiting to be processed. Filter by status (Initial, Processed, Error, Warning, Complete) and by After / Before dates. Select rows and click Process, or open the ⋮ menu and choose Process All. |
| FTP | Platform Admins, on Enterprise when CareLaunch has set it up | FTP Administration. |