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Custom Domains

🔧 Managing Your Own DNS​

If you'd prefer to retain full control over your domain and DNS records, no problem, CareLaunch fully supports self-managed DNS. This allows you to point specific subdomains to our infrastructure while keeping all other domain settings (email, security, etc.) under your control.

✅ When to Use This Option​

Self-managing DNS is ideal if:

  • Your domain is used for multiple purposes beyond CareLaunch (e.g. corporate website, email, other apps).
  • Your IT or devops team prefers to maintain DNS configurations directly.
  • You’re working within strict compliance or security guidelines that prevent delegation.

🛠️ How to Configure DNS Records for CareLaunch​

For each environment or app instance hosted by CareLaunch, you'll need to create a CNAME record that points your subdomain to our load balancer. Reach out to your CareLaunch representative for the specific load balancer address.

CNAME Record Format​

Type:    CNAME  
Name:    [subdomain]  (e.g. blue, green, red, zinc, copper.)  
Value:   CARELAUNCH_LOADBALANCER_ADDRESS  
TTL:     300

💡 Example:
To route intake.care.launch to CareLaunch, you'd configure:

Type:    CNAME  
Name:    intake  
Value:   CARELAUNCH_LOADBALANCER_ADDRESS

Repeat this process for each subdomain you’d like CareLaunch to manage.

🔒 SSL / HTTPS Configuration (Certificate Validation)​

To enable secure HTTPS for each subdomain requires domain owners to validate each subdomain via DNS.

Here’s the process:

  1. CareLaunch requests an SSL certificate for each subdomain.
  2. We’ll provide you with a TXT record for each subdomain to prove domain ownership.
  3. You create the TXT record in your DNS settings as provided.
  4. Once the record is verified (typically within minutes), the certificate will be active and HTTPS will be enforced.

🚨 You must keep the TXT record in place for as long as the cert is active. If it's removed, the cert may fail to renew.

🔁 Need to Update or Add More Subdomains Later?​

No problem, just let us know. We’ll generate the necessary CNAME and TXT validation records for any future additions or changes.

💬 Still Have Questions?​

We’re happy to assist or review your DNS configuration. Contact support@carelaunch.health or your implementation contact for direct help.