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Webhook Management

CareLaunch's Webhook Management system provides a comprehensive interface for managing webhooks and third-party integrations, enabling real-time data synchronization and automated workflows with external systems.

Overview​

The Webhook Management system offers:

  • Centralized webhook configuration for all third-party integrations
  • Real-time event notifications to external systems
  • Advanced webhook validation with URL sanitization and error handling
  • Integration-specific webhook management with support for multiple providers
  • Comprehensive monitoring and logging for webhook delivery and performance
  • Secure webhook handling with proper authentication and authorization

Key Features​

Webhook Configuration​

  1. Integration-Specific Management

    • Manage webhooks per integration (SurveyMonkey, EHR systems, etc.)
    • Integration-specific event types and object types
    • Customizable webhook endpoints for different integration needs
    • Support for multiple webhooks per integration

  2. Advanced URL Handling

    • Automatic URL sanitization and validation
    • Whitespace and tab removal for clean URLs
    • URL format validation and security checks
    • Support for HTTPS endpoints with proper certificate validation

  3. Event Type Configuration

    • Comprehensive event type selection for different integrations
    • SurveyMonkey event types: survey responses, collector updates, contact changes
    • Custom event types for specialized integrations
    • Event filtering and conditional webhook triggering

Webhook Operations​

Creating Webhooks​

  1. Access Webhook Management

    • Navigate to Admin → Integrations
    • Select the specific integration (e.g., SurveyMonkey)
    • Click "Manage Webhooks" to open the webhook management interface

  2. Configure Webhook Settings

    • Enter the subscription URL (automatically sanitized)
    • Select event types to monitor
    • Choose object types for filtering
    • Configure authentication settings
    • Set retry policies and timeout values

  3. Validation and Testing

    • Automatic URL validation and format checking
    • Test webhook delivery with sample payloads
    • Verify endpoint accessibility and response handling
    • Configure error handling and retry mechanisms

Managing Existing Webhooks​

  1. View Webhook Status

    • Real-time status monitoring for all configured webhooks
    • Delivery success rates and error statistics
    • Last successful delivery timestamps
    • Active/inactive status indicators

  2. Update Webhook Configuration

    • Modify subscription URLs with automatic validation
    • Update event type selections and filters
    • Change authentication credentials securely
    • Adjust retry policies and timeout settings

  3. Webhook Monitoring

    • Comprehensive delivery logs and error tracking
    • Performance metrics and response time monitoring
    • Failed delivery notifications and alerts
    • Detailed error messages for troubleshooting

Integration Support​

SurveyMonkey Integration​

The webhook system provides specialized support for SurveyMonkey:

  1. Event Types

    • Survey response submissions
    • Collector status changes
    • Contact list updates
    • Survey completion notifications

  2. Object Types

    • Survey objects with detailed metadata
    • Response objects with participant information
    • Collector objects with distribution settings
    • Contact objects with priority handling

  3. Priority Contact Handling

    • Enhanced contact information processing
    • Priority-based contact routing
    • Automated contact validation and enrichment
    • Integration with patient management workflows

EHR System Integration​

  1. FHIR Resource Webhooks

    • Patient resource change notifications
    • Care team update notifications
    • Appointment and scheduling webhooks
    • Clinical data synchronization events

  2. Custom Healthcare Workflows

    • Provider availability change notifications
    • Care plan update webhooks
    • Task assignment and completion notifications
    • Report generation and delivery webhooks

Technical Implementation​

Webhook Store Architecture​

The system uses a centralized Pinia store for webhook management:

// Webhook store structure
{
  webhooks: [],           // Array of configured webhooks
  loading: false,         // Loading state for UI
  creating: false,        // Creation operation state
  updating: false,        // Update operation state
  deleting: false,        // Deletion operation state
  error: null,           // Error state management
  currentIntegrationId: null, // Active integration context
  eventTypes: [],        // Available event types
  objectTypes: []        // Available object types
}

API Endpoints​

  1. Webhook CRUD Operations

    • GET /admin/integration/{id}/webhooks - List webhooks for integration
    • POST /admin/integration/{id}/webhooks - Create new webhook
    • PUT /admin/integration/{id}/webhooks/{webhookId} - Update webhook
    • DELETE /admin/integration/{id}/webhooks/{webhookId} - Delete webhook

  2. Webhook Testing and Validation

    • POST /admin/integration/{id}/webhooks/test - Test webhook delivery
    • GET /admin/integration/{id}/webhooks/{webhookId}/logs - Get delivery logs
    • GET /admin/integration/{id}/webhooks/{webhookId}/status - Check webhook status

Error Handling and Resilience​

  1. Automatic Retry Logic

    • Configurable retry attempts with exponential backoff
    • Dead letter queue for failed deliveries
    • Automatic webhook deactivation for persistent failures
    • Manual retry capabilities for failed deliveries

  2. Comprehensive Error Logging

    • Detailed error messages with context information
    • HTTP status code tracking and analysis
    • Response time monitoring and alerting
    • Integration-specific error categorization

Best Practices​

Webhook Security​

  • Use HTTPS endpoints for all webhook URLs
  • Implement proper authentication and authorization
  • Validate webhook signatures for data integrity
  • Monitor webhook access patterns for security threats

Performance Optimization​

  • Configure appropriate timeout values for webhook endpoints
  • Implement efficient retry policies to avoid overwhelming endpoints
  • Use webhook filtering to reduce unnecessary notifications
  • Monitor webhook performance and optimize as needed

Integration Management​

  • Document webhook configurations and dependencies
  • Test webhook integrations thoroughly before production deployment
  • Implement proper error handling in webhook consumers
  • Monitor webhook delivery rates and success metrics

Troubleshooting​

Common Issues​

  1. URL Validation Errors

    • Ensure URLs are properly formatted with protocol (https://)
    • Remove any whitespace or special characters from URLs
    • Verify endpoint accessibility from the CareLaunch platform

  2. Delivery Failures

    • Check endpoint availability and response codes
    • Verify authentication credentials and permissions
    • Review webhook payload format and compatibility

  3. Integration-Specific Issues

    • Validate event type and object type configurations
    • Check integration-specific authentication settings
    • Verify API rate limits and quota restrictions

Support and Monitoring​

  • Use the webhook management interface for real-time monitoring
  • Review delivery logs for detailed error information
  • Contact support for integration-specific troubleshooting
  • Utilize webhook testing features for validation and debugging

Future Enhancements​

The webhook management system continues to evolve with planned enhancements:

  • Advanced webhook analytics and reporting
  • Custom webhook transformation and filtering
  • Enhanced security features with webhook signing
  • Integration with more third-party systems and platforms