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Duplicate Patient Resolution

Our system is designed to efficiently match existing patients, minimizing the occurrence of duplicate records. However, in certain situations, duplicate patient records may still occur. To address this, we provide an easy-to-use Duplicate Patient Resolution tool.

Accessing the Duplicate Patient Tool​

  1. Navigate to the Dashboard:

    • From the main dashboard, locate and click on the Duplicates option.

  2. View Potential Duplicate Patients:

    • Upon selecting Duplicates, you will see a list of potential duplicate patients. Each entry in the list represents two records that our system has identified as possible duplicates.

  3. Review and Resolve Duplicates:

    • Click on a potential match from the list. This will display the demographic details of both patients.
    • Review the information to ensure accuracy. You will also see a preview of the end result if the patients are merged.

  4. Merging Duplicate Records:

    • If you confirm that the records are duplicates, click on the Merge option. This action will combine both patient records into one, preserving essential information and ensuring consistency in the patient’s medical history.

By following these steps, users can effectively manage and resolve duplicate patient records, ensuring that the patient database remains accurate and up-to-date.