Skip to main content

Secure Messaging

CareLaunch's Secure Messaging system provides a patient-centric communication platform that enables secure interactions between healthcare providers and administrators around patient care.

Overview​

The messaging system enables:

  • Patient-centered conversations
  • Role-based access control
  • Message tracking and notifications
  • Secure conversation management
  • User-specific message handling

Features​

Conversation Management​

CareLaunch organizes messages into patient-specific conversations:

  1. Creating Conversations

    • Start new patient conversations
    • Add relevant subject lines
    • Include initial messages
    • Set conversation watchers

  2. Viewing History

    • See complete message history
    • Track conversation timeline
    • View participant activity
    • Monitor read status

Message Controls​

The system includes several message management features:

  1. Sending Messages

    • Compose new messages
    • Rate limited to 10 messages per hour
    • Attach to patient context
    • Notify relevant participants

  2. Status Tracking

    • Mark messages as read/unread
    • Track message delivery
    • Monitor participant engagement
    • Bulk status updates

Using Secure Messaging​

Starting Conversations​

  1. Navigate to the Messages section
  2. Click "New Conversation"
  3. Select the patient context
  4. Add initial message and subject
  5. Choose conversation participants

Managing Messages​

  1. Reading Messages

    • Click on conversation to view
    • Messages display in chronological order
    • Read status is tracked automatically
    • Unread count shown in navigation

  2. Responding to Messages

    • Click "Reply" in conversation
    • Type your message
    • Send to all participants
    • Rate limits apply

Notification Integration​

Messages integrate with the notification system:

  1. New Message Alerts

    • Email notifications
    • SMS alerts
    • In-app notifications
    • Based on user preferences

  2. Watcher Updates

    • Notifications for watchers
    • Activity summaries
    • Status changes
    • Patient updates

Access Control​

Role-Based Permissions​

  1. Administrative Access

    • Platform Admin rights
    • Organization Admin control
    • Instance Admin management

  2. User Authorization

    • Patient access validation
    • User permission checks
    • Role verification
    • Context security

Best Practices​

Message Management​

  • Keep conversations focused
  • Use clear subject lines
  • Respect rate limits
  • Maintain professional tone

Security​

  • Verify patient context
  • Check recipient list
  • Monitor access logs
  • Follow privacy guidelines